Tenant Resource
ON THIS PAGE
inventory and condition form
keys and openers
information we need
rental policy
repair handling
property inspection
tenant responsibilities
cold weather
fireplace
tips & suggestions
dishwasher doesn't work
garbage disposal
heat/air doesn't work
outlets in kitchen bathroom
security deposit
can I leave
heat is on no heat
move responsiblities

Rent Payment Information

RELATIVE TOPICS
tenant handbook
move in
move out

freeze warning
summer weather
renewal policy
rent schedule collection policy
direct deposit information
RELEVANT LINKS
summer maintenance/safety tips

fall maintenance/safety tips
utilities
PROPERTY INQUIRIES: lease@circlec.com or 972-867-9727 ext. 102
RESOURCE Q&A:            REPAIR REQUEST FORM

If your Manger is Dave Christensen Please use this Contact:
REPAIR REQUESTS:   service@circlec.com
214-299-8590 X 2
Or fax to:866-264-0740

When should I turn in my Inventory and Condition Form?

Fill out and return inventory and condition form within two days of moving in. 

What is my Inventory and Condition Form for?

The Inventory and Condition Form is to document anything that might reflect on your deposit before you move in so it will not be charged in error.  Pictures of the property are also taken prior to move in by Circle C to ensure documentation.  This is not a fix list, any and all repair requests need to be submitted separately to servicerequest@circlec.com

Where can I find the keys and garage door openers when I move in?

Look in kitchen drawers for garage door openers, if they aren’t there please contact Circle C Properties.  The keys should remain in the lockbox on the front door until the locks are changed.  Circle C chooses to wait until you are moved in to change the locks to guarantee your safety. 

What information does Circle C need when I move in?

Change all utilities into your name.  Contact Circle about changing the locks.  Notify Circle C of new phone numbers. 

What is your rental policy?

Rent is due on the first of the month unless otherwise specified in writing and agreed upon by all parties.  Rent is late after 6:00pm the third of the month and late charges accrue at $25 on the fourth and $10.00 a day for every day after the full rent amount is not received. 

How do we handle repairs?

Any and all repair requests need to be written down and mailed, or emailed to us at servicerequest@circlec.com unless it is an emergency repair.  After we receive the repair request we will call the vendor and give them your name and describe the problem, they will then contact you and set up a time to take care of the problem.  If for any reason a repair is scheduled and no one lets the vender inside, a $45.00 trip charge will be charged to your account. 

Do you inspect the property?

At least once a year, a walk through inspection will be done on the rental unit. An appropriate time will be scheduled with us beforehand.  Circle C periodically drives by to inspect the outside of the house and the yard. 

What am I responsible for in the house?

Tenants are responsible for all filters and light bulbs.  All filters need to be changed every month. This includes air filters and furnace filters. This is very important, there are only two reasons an air conditioner will freeze up-dirty filters or low Freon.  Tenants must water plants and lawn regularly according to city regulations, three times a week during growing season and fertilize the lawn three times a year during growing season.  Lawns should be kept mowed, edged, weeded and otherwise well kempt at all times and are subject to violations if standards are not upheld.  Any fines from the city about landscaping issues will be charged back to the tenant.  We generally do not recommend our tenants do even small plumbing repairs.  Begin to mow lawn in March/April. Keep lawn mowed, edged, and weeded.  Upkeep is crucial during growing season. 

How can I protect the property from cold and freezing weather?

Cover outside faucets when the weather starts to cool down.  During freezing weather, let indoor faucets drip slightly, and open cabinets under sink to prevent frozen pipes.  Swimming pool should be kept running at all times during freezing weather.  Turn sprinklers off when weather starts to get cold. 

How do I operate my fireplace?

To operate the fireplace, first open the damper and then light the fire.  Keep the damper closed when not in use.  The handle is the throat of the flue.  If for any reason there is smoke in the house instead of the chimney put out fire immediately and contact Circle C.

Do you have any tips or suggestions?

To reduce cleaning costs, consider using oven liners.  Outside air conditioning unit needs to be hosed off once a month during cooling season.  Whirlpool tubs must be operated with appropriate soap, and pumps never turned on without water to cover the jets. 

My dish washer doesn’t work.

On a lot of properties, there is a switch on the wall near the garbage disposal switch to turn the dish washer on. 

When I turn on my garbage disposal it makes a humming noise but doesn’t turn on.

Make sure it is turned off, first and foremost.  Put a wooden spoon or brooms handle in the disposal and jiggle it around for a few minutes.  Usually there is a small piece of bone or something caught in there, this should shake it loose.  Press the reset button on the bottom of the disposal, and try to turn it on again. If this doesn’t work please call us. 

My heat/air isn’t working.

Check the breakers.  There will almost always be a double breaker, do not assume it is on.  Flip them both off and then back on, this should reset the breaker. Check that filters are clean, hose off outside unit to clear of debris. 

The outlets in my kitchen or bathroom won’t work.

Most likely a GFI has popped off.  Check in garage and under sinks for a red GFI reset button.  Pushing this should solve the problem. 

Can I use my security deposit for my last month’s rent?

Security deposits are never to be used for rent under any circumstances. 

If I want to move out, can I just leave?

No.  We require at least 30 days written notice of move-out at the end of your lease.  Any other move out time will be negotiated on a case by case basis. 

My heater is on but its still cold in the house.

Properties that have a heat pump will have an additional setting on their thermostat called emergency heat.  Heat pumps are not designed to operate below approximately 25°.  When the temperature goes below 30° turn on the emergency heat to warm the house and save electricity. 

What am I responsible for when I move out?

Clean all appliances, insides of drawers and cabinets.  Clean fireplace.  Mop floors and clean bathrooms.  Clean up yard and clean and sweep garage.  Do not touch up walls with the wrong color paint; this could end up costing you more than not touching them up at all.  Notify us of new contact information to receive bills and/or deposit.  Carpets need to be professionally cleaned.  Do not turn off utilities, request a final reading.

Repair Request

Rent Payments

Rent is due on the first of the month unless otherwise specified in writing and agreed upon by all parties.  Rent is late after 6:00pm the third day of the month and late charges accrue at $25 on the fourth and $10.00 a day for every day after that the full rent amount is not received.  On the 6th of the month we begin to send out eviction notices.  If you have not paid all of your rent, or other charges that may have been due, you will be subject to an eviction notice.  This gives you 3 days to pay your balance in full or an eviction will be filed and you will have to appear in court.  This comes along with court costs, filing fees, and various other charges associated.  Tenants acquired with current leases in progress may be subject to a different policy, depending on the lease.

 We understand that there are extenuating circumstances sometimes and we do our best to work with you when possible.  If for any reason your rent will be late, please contact us.  We are most willing to work with our tenants that are truthful and communicate with us.  Letting us know that your payment may be late could possibly alleviate our need to send evictions and may save you court costs accordingly.  If a tenant has not been late in the past, has talked to us about a particular problem, and has a generally good history with us we are sometimes able to take off some late charges but this is on a case by case basis and a one time only arrangement.

As is stated in your lease, any charges added to your account are seen as rent after 30 days (sooner in some cases) and will be treated as such.  This means that any late fees, court costs, violations, trip charges, or any other fees added to a tenant’s account are subject to late charges if not paid in a timely manner.  If a tenant is unable to pay the balance in full, we can work out a payment plan.  In order to work out any kind of agreement we must have full cooperation of the tenant and constant communication.

Be sure to include the address of the property and the tenant’s name as it appears on the account so we can credit the rent accordingly.  Checks without proper identification, this includes the tenant’s name and the rental address, cannot be credited and will therefore be set aside until we can distinguish which property it is for.  If your check cannot be processed due to lack of identifying information, you will be held accountable for the late charges that accrue while the check is undiscovered.

If you need to contact the office regarding rent or balances please contact Elizabeth at lizb@circlec.com  or 972-578-8462 X 5.  Please leave a message if you are unable to reach her.  Beverly no longer handles the rent collection or payment plans, and hasn’t for quite some time now.  Any and all questions or concerns about balances, ledger sheets, payments, charges, rent or other accounting questions should be directed to Elizabeth only.  Please call during business hours, 9a-6p weekdays.  Please e mail after 6 pm and on the weekends and your issue will be taken care of as soon as possible.  Calling Beverly or other agents will only result in having your call directed back to Elizabeth.

 

 

 

 

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