Tenant Handbook   tenant handbook (PDF)
ON THIS PAGE
move-in
procedures
spring/summer
autumn/winter
fireplaces
utilities tips
faq's
move-out
contact information
RELATIVE TOPICS
summer maintenance/safety tips

fall maintenance/safety tips
RELEVANT LINKS
tenant handbook (PDF)
tenant resource page
utilities
TENANT HANDBOOK CONTENT:

Move-In

· Fill out and return inventory and condition form within two days of moving in.

· Look in kitchen drawers for garage door openers, if applicable.

· Change utilities into your name, and out of Circle C.

· Contact locksmith.

· Notify us of new phone numbers

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Procedures

· Rent is due on the first of the month unless otherwise specified.

· Rent is late after the third of the month.

· Late charges accrue at $25 on the fourth and $10.00 a day for every day after  the rent is not received.

· Any repair requests need to be written down and mailed, or emailed to us unless it is an emergency repair.

· After we receive the repair request we will set up a time to have our venders take care of the problem.

· If for any reason a repair is scheduled and no one lets the vender inside, a $45.00 trip charge will be charged to your account.

· At least once a year, a walk through inspection will be done on the rental unit. An appropriate time will be scheduled with us beforehand.

· Tenants are responsible for all filters and light bulbs.

· We generally do not recommend our tenants do even small plumbing repairs.

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Spring/Summer

· Begin to mow lawn in March/April. Keep lawn mowed, edged, and weeded.  Upkeep is crucial during growing season.

· Water plants and lawn regularly, three times a week during growing season.

Fertilize lawn three times a year during growing season. Any fines from the city about landscaping issues will be charged back to the tenant.

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Autumn/Winter

· Cover outside faucets when the weather starts to cool down.

· During freezing weather, let indoor faucets drip slightly, and open cabinets under sink to prevent frozen pipes.

· Swimming pool should be kept running at all times during freezing weather.

· Turn sprinklers off when weather gets cold.

Fireplaces

· To operate the fireplace, first open the damper

· Keep the damper closed when not in use.

· The handle is the throat of the flue.

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Utilities Tips/Suggestions

· To reduce cleaning costs, consider using oven liners.

· All filters need to be changed every month. This includes air filters and furnace filters. This is very important, there are only two reasons an air conditioner will freeze up-dirty filters or low Freon.

· Outside air conditioning unit needs to be hosed off once a month during cooling season.

· Whirlpool tubs must be operated with appropriate soap, and pumps never turned on without water to cover the jets.

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FAQs

My dish washer doesn’t work. On a lot of properties, there is a switch on the wall near the garbage disposal switch to turn the dish washer on.

When I turn on my garbage disposal it makes a humming noise but doesn’t turn on. Make sure it is turned off, first and foremost.  Put a wooden spoon or a broom handle in the disposal and jiggle it around for a few minutes.  Usually there is a small piece of bone or something caught in there, this should shake it loose.  Press the reset button on the bottom of the disposal, and try to turn it on again. If this doesn’t work please call us.

My heat/air isn’t working. Check the breakers.  There will almost always be a double breaker, do not assume it is on.  Flip them both off and then back on, this should reset the breaker. Check that filters are clean, hose off outside unit to clear of debris.

The outlets in my kitchen or bathroom won’t work. Most likely a GFI has popped off.  Check in garage and under sinks for a red GFI reset button.  Pushing this should solve the problem.

Can I use my security deposit for my last month’s rent? Security deposits are never to be used for rent under any circumstances.

If I want to move out, can I just leave? No.  We require at least 30 days written notice of move-out at the end of your lease.  Any other move out time will be negotiated on a case by case basis.

My heater is on but its still cold in the house. Properties that have a heat pump will have an additional setting on their thermostat called emergency heat.  Heat pumps are not designed to operate below approximately 25°.  When the temperature goes below 30° turn on the emergency heat to warm the house and save electricity.

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Move-Out

· Clean all appliances, insides of drawers and cabinets.

· Clean fireplace.

· Mop floors and clean bathrooms.

· Clean up yard and garage.

· Do not touch up walls with the wrong color paint; this could end up costing you more than not touching them up at all.

· Notify us of new contact information to receive bills and/or deposit.

· Carpets need to be professionally cleaned.

· Do not turn off utilities, request a final reading.

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Contact Information

· Send all repair requests to:

             servicerequest@circlec.com

· You can find a copy of the Service Request Form on our website:

             circlec.com

· The most effective way to contact us is through email:

           careof@circlec.com

· If necessary you can contact us by phone:

 Office-972-578-8462

Beverly-214-682-4384

Dave-214-682-4385

Frank-214-682-4387

· Send all rental payments and any other mail to:

Circle C Properties

637 Buffalo Bend

Plano, TX 75023

· Or fax to:

972-424-4109

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